🔄 Returns & Issues
We’re confident in the quality of our products. However, if something isn’t right:
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Damaged or Faulty Items: Please notify us within 3 days of delivery with clear photos and your order number. We’ll assess the situation and offer a replacement or refund where appropriate.
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Return Approval: All returns must be authorised before being shipped back to us.
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Change of Mind: As these products are made to order or customised, we do not accept returns for change of mind.
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International Orders: Additional time may be allowed for reporting damage due to extended delivery windows — please contact us for specific terms.